Troubleshooting for Android

We have a few steps which have helped others on Android phones to ensure they get a good connection.

1. Find the Visible app on your home screen.
2. Hold and tap the icon to invoke the long-press menu, and then select the App info shortcut (it should be an (i) symbol or something along those lines).
3. Locate the Battery entry in the menu that just opened and tap it.
4. On the next screen, select Unrestricted, which will allow Visible to run with far fewer limits while in the background.

‍

If you're on a Samsung phone, there's a couple of extra steps to ensure you're all set up:

1. Start the Settings app and tap Battery & device care. Then tap Battery. On the Battery page, head to Background usage limits.
2. Here, you'll find three different lists of apps that have some form of power management enforced on them. To see the list of apps that are allowed to run in the background with as few restrictions as possible, tap Never sleeping apps. You can add Visible to this list by tapping the plus sign in the top right corner.

‍

Finally, if your heart rate isn't showing it might be worth logging out and logging back into the Visible app!

‍